Privacy Policy

PRIVACY POLICY

Effective Date: September 13, 2026

VIP Plumbing & Gas (“VIP Plumbing & Gas,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request services, submit information through our website, or communicate with us by telephone, email, or text message.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, telephone number, email address, service address, and information you provide when requesting plumbing or gas services, submitting an application or form, contacting us, or communicating with us.

We may also collect certain information automatically when you visit our website, such as your IP address, browser or device information, pages visited, and information collected through cookies or similar website technologies.

How We Use Your Information

VIP Plumbing & Gas may use customer information to respond to inquiries and service requests; schedule, confirm, and provide services; communicate about appointments, estimates, invoices, or services; provide customer support; maintain and improve our website and services; send communications that you have agreed to receive; prevent fraud or misuse; and comply with applicable legal requirements.

Text Messages and Mobile Information

If you provide your mobile telephone number to VIP Plumbing & Gas and consent to receive text messages, we may use your telephone number and information obtained through text-message communications to respond to your inquiries, schedule or confirm service appointments, provide appointment reminders or updates, communicate regarding requested services, provide customer support, and send other communications you have agreed to receive.

Information collected through text messages may include your mobile telephone number, the content of messages you send to us, and information necessary to respond to your request or provide our services.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes. We may provide information to service providers that assist us in delivering text messages or providing services on our behalf when reasonably necessary to provide those services.

Consent to receive marketing text messages is not a condition of purchasing goods or services from VIP Plumbing & Gas.

You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance. Message and data rates may apply.

How We Share Information

VIP Plumbing & Gas does not sell your personal information.

We may share information with trusted service providers that help us operate our website, communicate with customers, process payments, schedule or provide services, or perform other business functions on our behalf. We may also disclose information when required by law or when reasonably necessary to protect our business, customers, property, rights, or safety.

Cookies and Website Technologies

Our website may use cookies, analytics tools, reCAPTCHA, and similar technologies to operate the website, understand how visitors use it, improve website performance, and help protect against spam, fraud, and abuse.

Third-party services used by our website may collect information in accordance with their own privacy policies.

Data Security

We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, and comply with applicable legal requirements.

Your Choices

You may contact us to request that we update or correct personal information you have provided to us.

You may opt out of text-message communications by replying STOP to a text message from us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the effective date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how VIP Plumbing & Gas handles your information, please contact us:

VIP Plumbing & Gas
Email: contact@call-vip.com
Website: call-vip.com